FAQs

Clients

You can access your online course from my products section, from your dashboard/profile, just look for courses section. Lastly, you can start the course from its main page. If you have problems with accessing the course because you only see the price or the access is blocked, contact: [email protected]


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Yes, you can. Just send us a message at [email protected] , write the information you need to have on the invoice along with product name you purchased and Tax ID of your company. In case of receipt, all we need is your address. Within 24h you will receive the invoice/receipt.


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No, the magazine is available only in an electronic version.


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For the majority of it, yes. Registration is required if you want to purchase our products, get a free preview of a magazine, or download our open-access issues. Without registering, you’ll have access only to our blog content, issues’ tables of contents and leads, and to the descriptions and syllabuses of our online course content.


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Access to the archival issues of the magazine is granted only to our subscribers. These issues can be found in the “magazines” section.


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No, it is also possible to get our products with a single purchase. You can find these products in our shop.


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We have participated as a media partner at various events for the cybersecurity field. We do cooperate with other organizations, sometimes by publishing the research of their authors in our magazine or through other options. For more information check about us page or contact us at joanna.kretowicz@eforensicsmag.com


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Yes, we do accept payments in bitcoins. There is an option for BitPay transaction at the checkout stage in the process of shopping on our website.


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We don’t have trial options for our online courses. If you are interested in one of our online courses, check the curriculum. Every course has pre - course materials that are free to read or watch. From them, you can see what kind of direction the instructor will take and what to expect. On occasion, when a company reaches out to us and wants to enroll more than one user, we are inclined to offer access to one of our online courses for 24h, to test it. And like always, the process is negotiated individually, for more details please contact us at [email protected] or [email protected]


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Usually not, but under special circumstances it can be negotiated individually.


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The number of subscribers is higher than 100k. All further information is protected by GDPR rules and we cannot reveal it.


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You can have:
- sponsored article in our magazine
- sponsored article on our blog
- sponsored review
- advertisement in our magazine – half-page, full page, double-page
- sponsored interview
All content must be related to cybersecurity or hacking. We are always happy to start a new partnership, but we reserve the right to reject proposed content if it’s not related to our main theme. For more information check the page about us


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Potential discounts are negotiated with one of our representatives. In case of budget limits or other customised plans (choosing more than one option), we are open for negotiations.


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We offer advertisement on our website, in our magazine and through our newsletter.

WEBSITE:
- banner on our main site
- sponsored article on our blog
- sponsored interview on our blog
- sponsored social media activity
E-MAIL:
- sponsored email blast to our reader base
- banner/note in our newsletter
MAGAZINE:
- sponsored article in our magazine
- sponsored article on our blog
- sponsored review
- advertisement in our magazine – half-page, full page, double-page
- sponsored interview
For more detail contact: joanna.kretowicz@eforensicsmag.com


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You must contact [email protected]. Make sure to write the name of your conference and a short overview so we can learn more about your event. If you have a template of the agreement, please attach it to the message, it will definitely speed up the negotiation process.


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Yes, we do have corporate discounts. The more people who enroll, the higher the discount. If you want to enroll only one person from your company, we can offer only a 10% discount. To receive corporate discount please visit this page or contact us directly at [email protected]


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Yes, it is possible to make this transfer. In case of corporate access, we will need information to make the change (delete the account or change the username).


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PolCard is an online payment system. We use it as an alternative method to PayPal or PayU, for clients that have problems with those systems. You can make a purchase with your credit card, without a problem.


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You are free to redownload an issue if you have lost it. However, we always monitor the number of downloads and user behavior, to make sure that there is no unauthorised access. If you own a single-user company account we expect a single user to be using it, and reserve the right to block access under suspicion more people are.accessing the account and downloading files.


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The Lifetime package is a very special option, offered to our long-term subscribers. The price is adjusted individually, based on the length and previous payments. You won’t find it on our website, however, you can always ask one of our representatives about it.


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A week before the expiration date, you’ll receive notification about renewing your subscription. In this message, you will find the information about renewal options and who to contact to receive it. Every subscriber has a special discount. During the renewal process, you can upgrade or downgrade your subscription, everything depends on you. To receive the renewal discount contact us at joanna.kretowicz@eforensicsmag.com


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No, we do not. With the approach of the expiration date of your subscription, our system will send notification messages with information about the possibility of renewal and what to do next.


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Once the payment reaches our banking account, which can take few days, you’ll receive access to your product immediately! However, if you deliver the banking payment confirmation, access to your product will be given without delay.


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We do not. PO is considered by our internal policy as a document that indicates the beginning of the payment process. Only banking payment confirmation is accepted. However, we are inclined to accept a PO as confirmation of payment, but each situation is handled individually.


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You have seven days to request a refund if you are not satisfied with your purchase. After this time, there are only three possible options to issue a refund:

1) Non-delivery of the product.

2) Download and unzipping issues

3) Major defects.

Each option is described in detail on our terms and condition page: https://eforensicsmag.com/terms-and-conditions/. The final decision about the refund is made by our representative after reviewing the evidence of defects.


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Archives are accessible only with a subscription. Depending on your subscription plan, you can access course archives or magazine archives. In course archives, you’ll find online trainings that have important information about hacking or cyber security, however, they are not covered in great detail and can be outdated. Their format also differs from our current one. Magazine archives include magazines from past years. We publish a new edition monthly, and to make sure that everything is stored properly, archives were created.


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We accept bank transfer as a form of payment. To receive the information for bank transfer you must contact joanna.kretowicz@eforensicsmag.com, don’t forget to write the name of the product in the email.


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IT Pack Magazine includes access to magazines and archives at Hakin9, eForensics and Pentest Magazine. All three websites offer magazines from the cybersecurity field, but each presents a different approach.


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If the university or college decides to get our subscription package, it grants access to an unlimited amount of accounts with the university/college email domain. This means that every professor, student, faculty, staff, library or other university/college workers can have access with this package. The general form of access is login via IP address. You can also have a dedicated library account accessible with the IP address of your educational institution. For more details, please contact us at [email protected]


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Yes, we do have educational discounts on our products. We offer discounts for students, academic tutors, or even subscription plans for educational institutions. The discount is usually around 30%. For more details, please contact: [email protected]


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PayPal is only one of a few payment methods we offer. Alternative options are PayU, PolCard, BitPay or bank transfer. For more details and help contact: joanna.kretowicz@eforensicsmag.com


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You can’t. We don’t accept this form of payment. The list of payment methods can be found in the FAQ section about payment methods or at the checkout page.


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Our company is always open for new partnerships! All you have to do is contact us at [email protected] and explain the details.


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The Premium subscription unlocks access to online courses. To have a chance to fully take advantage of its materials, you have to participate in assignments, labs, and the final exam. But most importantly, every student, upon successful course completion, will receive the certificate. Those tasks are performed by an individual user, as you can submit exercises only once, that’s why access to online courses requires an individual account.


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The access via IP Address was originally implemented for libraries, however, over time, it proved to be a perfect solution for other institutions or companies who wanted to give access to a large number of users. Essentially, you have one account that everyone can access when they are connected with the chosen IP address. The number of users is unlimited. For more information, contact: [email protected]


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If an online course has a PDF with its reading materials, you will find a special unit with information about it in the curriculum section. If you are not a participant of the online course, you can purchase a stand alone PDF eBook with those materials from our shop. To find those PDFs, look for section Workshop eBooks. Caution: Not every online course has a workshop ebook.


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We release a new issue of our magazine every month.


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No, you can’t. There is no possibility to purchase a subscription, magazines, or courses with monthly payments. However, we offer an installment plan for the Magazine Only option. To receive the plan send us a message at: [email protected]


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eForensics Premium unlocks access to all online courses published at eForensics (those in archives and those available for single purchase). What’s more, you will gain access to courses published and launched during your yearly subscription. IT Pack Premium has the same rules as eForensics Premium, only the access is extended by other projects.


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No, we do not send the articles separately. All of the articles are parts of one product, therefore we do not divide it.


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Online Course Participants

To join the course, you can either purchase a seat or the premium subscription. In the first case, you chose a course that interests you, and you buy one seat. Premium subscription unlocks access to all online courses, so in this option your access is extended. Everything depends on your preferences.


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No, we’re digital only. eForensics offers online courses and magazine (PDF issues) - available to download on our website.


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If you can't find your course, go to your profile or to the "My products" page and look there. You can also go to the course directory and click on the course you purchased. After you land on the course page, the button should say "Start the course", or "Continue course". If it doesn't it means you are not signed up for the list. This is probably due to a system error.

First, check if the purchase was successful. If you received the receipt, and you can’t access the course, please send us a message at [email protected], add the number of your purchase and the name of the course.


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You don’t. The launch session is the moment when the first materials from the online course are added. All our online courses are self-paced, so you can join the course at any moment.


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Our courses are self-paced and that means that it’s up to you how much time it takes you to finish the whole course. Also, you can join a course at any moment. When it comes to the unlimited access, you keep access forever if you bought a course as a single product. If you join a course upon the subscription, unfortunately you lose your access when the subscription expires.


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Because of the self-paced nature, you will still have the access to the materials after the course launch session is finished. If your access to the course is with the premium subscription, remember that you will no longer have it after your subscription expires.


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Sorry, our online courses are for now available only in English. But maybe someday…:)


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You can find this information on the course page. Also, we always remind you by the start of the course via e-mail (it’s better to subscribe to our newsletter to stay up to date!).


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No, the course materials are pre-recorded, so you can access them whenever it is convenient to you.


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There is no schedule. Every course is self-paced and pre-recorded, which means that the schedule is entirely up to you.


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As the courses are self-paced, this is entirely up to you. However, most of our courses are designed to take about 18 hours of work to complete.


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Certificates are included in online courses without additional payments. You always have a chance to receive it, but to do so you must first receive a certain number of points. To successfully pass the course, you must achieve a passing threshold. The information about passing threshold is in the course units, so make sure you read the information (in most of our courses it's 85%). You gather points by completing assignments and the final exam. When you reach the passing threshold, you will receive a certificate that will confirm your success.


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Yes, you have to :) Each course contains tasks that you need to solve correctly to get a certificate.


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No, certificates are already included in the price of online courses.


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It depends on the course duration. You will find this information on the course page. Most frequently, our courses last 18 hours and 18 CPE points are awarded on completion.


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We are mostly focused on the video tutorials or lectures, readings, and labs and quizzes. Additional links to ebooks or other resources are also included.


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Unfortunately, it’s not possible. Course materials are part of the workshop and you will gain access to them when you join the course. Sometimes text course materials are available in workshop ebooks, but not every workshop has an addition in this form. Video materials are available only in the course.


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You can’t. All video materials are an inseparable part of online courses. You can purchase reading materials separately from certain online courses. The workshop ebooks contain those materials.


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You can’t. At this moment, we don’t offer an option to watch or download the video materials. Everything is stored on our servers and you must be connected to the internet to watch them.


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Yes. In general, you can move through course units at your own pace, when you have time. But assignments and the final exam have certain timelines that you can’t miss. In assignments/exercises, it’s 30 days after you click to start them.The 30 day limit is a system requirement, and is limited to upload pages only. The upload pages should be accessed to upload assignments only (you can view the instructions in the course before that). If you time out, please contact us at [email protected] and we’ll reset it for you. Final exams have various deadlines, so remember to read the information about the exam structure before clicking to start it.


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If it’s not mentioned in the syllabus, it’s probably not covered - but it depends! If you’re seeing a more general theme being mentioned, it’s possible (for example, if the syllabus says the course goes over injection vulnerabilities, there’s a good chance SQL injection is covered as well). To make sure, contact our staff  at [email protected] and we can confirm that for you. If it’s early enough in the course development process, the instructor might even decide to include your topic, even if it wasn’t originally planned for!


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That depends on the instructor. In general, we don’t have live classes or live consultations. There can be a few obstacles but the main one is different time zones. But if the instructor agrees, we won’t have anything against such possibility. And if there will be a demand among students and a willingness from the instructor, we will help in the organization of the event. There are other ways to communicate with the instructor during the course, including a course forum.


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You can’t. We offer such an option only for those that purchase the course or subscribers. The contact is maintained via forum or private messages. Before you enroll in the course, you can contact our Training Coordinator at [email protected]. Her email is also visible under every course syllabus.

We also organize short Q&A sessions with instructors before some courses - you can find those videos on their respective course pages and on the blog. If you have any questions before the course let us know, and we might include them in a Q&A session!


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First and foremost, you must be logged in. Once the system recognizes your status, go to my product section, and from there you can access every online course that’s available. You can also access online courses from the online courses section. Remember that some courses are placed in the archives section! As a subscriber, you have access to all of them. In case of problems or questions, contact: [email protected]


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While your subscription is active, you have access to all our courses, automatically. If you run into any issues while accessing a course, please document the problem with screenshots and  contact us at [email protected] for a solution.


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Only one person can participate in the course exercises per user account - it will be impossible to grade multiple submissions from one account, as well as assign certificates.

If you have a educational subscription plan with course access,  you can create an account on our website, and unlock access to all materials. If you don't have an individual account, contact the person responsible for subscription plan management in your university (your professor or check library page for details) and ask them for one.


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You don’t. The end of your subscription means that your access is blocked and you can only access free materials. If you purchased the course "in retail" before or during your subscription, you will keep that access.

If you are interested in finishing the course materials, we highly recommend you consider renewing the subscription - to discuss, contact us at [email protected] - we guarantuee we will match your original price or lower it for the renewal.


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Yes, you will. You will be able to find them in the same place as before after logging into your account.


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Yes. Finishing the course blocks you from re-submitting assignments and using quiz retakes, but the units are all still accessible.


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If you have a corporate group subscription plan with course access, it is forbidden to share accounts for coursework - it will be impossible to grade multiple submissions from one account, as well as assign certificates. If you don't have an individual account, contact the person responsible for subscription plan management in your institution and ask them for one.


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Magazine and Authors

Yes, we offer the opportunity to publish a sponsored post/article. For more information contact our Managing Editor ([email protected]).


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Yes, the co-operations of authors are possible. All of the involved authors should be in contact with our editors.


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Yes, we do. Academic research is always very welcome.


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Yes, you can. All submissions are very welcome! You don’t need to have any experience as the contributor - our only criterion in evaluation is the value of the article content, not your previous experience. For more details contact our editor at dominika.zdrodowska@eforensicsmag.com


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Your deadline can be extended only under special circumstances. This is negotiated with the editor who is in contact with the author.


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If you feel that you want to remain anonymous, your request will be respected. However, we encourage our contributors to publish under their real names in general.


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Yes, the copyright belongs to you. When the article is published in our magazine, we have a license for the publication. If you wish to publish your article in some other places, you can do it after two months. Terms and conditions of re-publishing are negotiated individually.


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Every article is sent to proofreading during our publishing process. It’s the knowledge what matters the most. Therefore, as long as you preserve clarity of the presentation in your writing, you don’t need to worry too much about your English proficiency.


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If you think it is necessary to explain to the readers some aspects of the described issue, yes, you can. But if it’s not related to the topic of the article, please put this information in “About the author” section.


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No, it isn’t. If you don’t want to add your photo to this section, it’s fine.


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Yes, you can. The field of cybersecurity is very dynamic, many things change quite fast, so updates are very welcome. Also, if you feel that you can add some new perspective to what has been already published, do not hesitate to contact us at: dominika.zdrodowska@eforensicsmag.com


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You can add such links in “About the Author” section. Links in the article should be related to the main topic of your publication.


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Of course you can, but please note that by doing this you share your contact with all the people who downloaded the issue that contains your article (sometimes several thousand people), so consider adding a contact, because we do not have an influence on who will write to you or call you. But of course it’s also a great way to make contacts with the digital forensics community - e.g. some of our authors found a new job this way (someone from some company saw their article, was impressed by it and wanted to have such an expert in their team!). Also, sometimes readers have question to the author and thanks to your contact mentioned in the article, they can reach out to you!


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It’s simple - write an excellent and outstanding article! We put the best articles on the cover of the magazine. Of course sometimes choosing them is very hard, because all the articles in the issue are so great and there is only space for 3-4 publications on the cover. Often the articles on the cover are also related to the main topic of the magazine - if you want to know what the subject will be for the upcoming issue , ask our Managing Editor who is responsible for our publication schedule ([email protected]).


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Yes, you can! Every magazine has a cover topic, but we always add articles that are not related to the main subject, because sometimes people who are not interested in the cover topic also wait for our next issue and in this way they can benefit from other articles.


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Sure, you can! It’s not necessary, but you can add screenshots, visual examples and images if you want. It can definitely enrich your article and help visualize your point of view. It’s best to title each graphic. Graphics should be supplied in JPG or PNG format and their source should be mentioned. Also, please don’t add images for ‘decorative’ purposes.


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Sure! Feel free to connect them with us. We highly value the recommendations of our authors.


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Sure! We plan our publication schedule in advance, so you can apply for the issue that will come out in one, two or three months. However, we have to know about it earlier (you should not delay if you previously declare yourself for an exact date).


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Usually we give our authors from 10 to 14 days to prepare an article (the time starts counting from the moment we agree on the subject of the publication), but if you need more time, let us know earlier. We will be able to expand your deadline, but please, do not leave informing us about delays to the last minute. We have a publication schedule and we have to stick to it.


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Yes, of course! Every author will get the complimentary author copy, but what’s important - it’s forbidden to share it publicly. All articles contained within are licensed for publication by eForensics Magazine only, and the publication layout and design are copyrighted by the company.


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Yes, of course. We are happy to cooperate with you regularly. When you write for six editions in a row - except for copies of all magazines that contain your articles, you will receive our subscription eForensics Magazine Only (access to all magazines that we have on our website).


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No, there is no cost associated with submitting the article and publishing it in eForensics Magazine, unless you want to prepare an article that advertises your products or services of your company - then the publication is payable.


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You'll get a free author copy (which contains other articles written by digital forensics experts), special author discount on chosen products, our help and recommendation, but for publishing an article there is no money equivalent. Our authors want to publish articles with us because it allows them to reach a big audience, make contacts with people from the digital forensics community and expand their publications portfolio. Also, we offer work that is paid (based on a contract) - instructing an online course for eForensics. In practice, our best authors very often become our instructors.


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In general, there are no restrictions, but if the article is less than 1,500 words, it might be recommended for the blog.


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Our magazines contain articles prepared exclusively for eForensics Magazine (that were not previously published anywhere else), but the situation is different with eForensics blog. You can repost your article there (from your own blog/LinkedIn, for example). We’ll add the link to the original post (all credits to you).


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We publish papers prepared exclusively for eForensics Magazine that were not previously published anywhere else. According to our rules, you can post the article on your blog / on a different website two months after publishing it in eForensics Magazine (mentioning that it was originally published in eForensics Mag and providing the link to the magazine). So after two months - feel free! :)


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Yes, of course! But they have to be related to the topic of digital forensics or cybersecurity, bring value to our readers, and not be published anywhere else.


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Instructors

It’s very easy. If there is something you feel passionate and confident enough about that you would like to share your knowledge and skills with others, contact our eLearning Manager Marta here: [email protected] or go on the “Become our instructor” page for more details and submit an application there: https://eforensicsmag.com/become-instructor/


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Courses are made based on a contract, which includes compensation. This includes a basic compensation, dependent solely on the contract fulfillment, and two possible bonuses, dependent solely on course sales.


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We have a good idea of what topics will suit our readers, and we have a list of topics that we would like to see done - but it’s not the only possibility here, if you have a workshop idea you would like, pitch it to us at [email protected]!


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First of all, consider the topics that you’re the most passionate about. The ones that you would also like to get a deeper insight into. Think about the topics that are not covered by the available sources. Our team is here to assist you and advise, both in terms of the course topic, as well as forming the best version of the syllabus. Do not hesitate to contact us here: marta.strzelec@eforensicsmag.com


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No, you don’t. Course materials and taking care of the participants can be done 100% remotely.


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No, you don’t have to do it. The course materials can be recorded at your home using your own computer.


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We can help you in various ways to improve the clarity of your communication in English (e.g. transcripts, captions, etc.), but please keep in mind that there is a lot of communication and presentation involved in the whole process of course development, so the ability to communicate easily in English is required. We reserve the right to reject your application based on the level of your English speaking ability.


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No, part of your compensation for the course is remuneration for copyright transfer. The copyright is on the specific content you deliver (videos, audio, slides, text, etc), but it’s not on your knowledge - we do not include non-competition clauses or prevent you from teaching your course subject again, in any form. This is aimed to protect our student’s interest, and to make sure the materials you prepare do not end up loose somewhere on the internet, where we can’t guide people through them.


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No. We own the copyright on our online courses.


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No. We publish only original content.


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No, you don’t have to be available live on our website. However, availability for a quick and regular contact during the course launch session is necessary.


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Yes. Before signing the contract, both parties agree to the deadlines of delivering materials for particular modules and the final assignment. Usually, there is a two-week interval between the deadlines for subsequent parts of the course content. Other arrangements are available as well.


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All syllabus changes must be discussed and confirmed before they can be applied. Moving topics around or rephrasing is generally OK. Adding new topics or removing previously planned topics after the course was announced is more difficult and needs to be considered carefully.


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It depends on the time frame you take into account. On average, during the course launch session (which is when you will be the most active and will have the most obligations towards them), it’s comparable to a small classroom workshop. After the course launch session, with the courses being self-paced, the number can go up to several dozen active participants, and hundreds of people auditing (going through the materials but not the labs).


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No, you can use whichever recording or editing software you wish or feel comfortable using. We do have some format requirements that need to be followed (output file type, resolution, etc.). If you need a recommendation, or have never used any recording software, ActivePresenter is usually our first choice as it’s easy to learn and set up.


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It is not required. You can buy a professional microphone if you want to, but if you are able to provide a good quality audio with a regular one, it is not an obligation.


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Actually we think that it’s the best way to share your knowledge with students who joined the course - by preparing video materials you can show them some cases, techniques and examples and how to deal with them on your monitor screen. They can learn by following your steps. Of course some materials can be also written (we are aware that not everything can be presented in the video).


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We aim for our courses to be about 18 hours in length. This includes about 10-12 hours of going through the materials (videos & text), and about 6-8 hours of working on labs and practical assignments.


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Yes, all materials are reviewed by our team before publishing.


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Others

It depends :) We’re not Google search and we don’t know the solution to all your problems, but, of course, we can help you if you have technical problems with our website/payments/access to our articles or courses, etc.


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Yes, we do. We collaborate with many individuals, but also with companies such as Magnet Forensics, Oxygen Forensics, NIST, McAfee, DFIR Training.


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It’s great that you wish to become a part of our community! If you feel that you have a sufficient cybersecurity experience and knowledge, as well as time for reviewing, please contact our editor, Dominika, at: dominika.zdrodowska@eforensicsmag.com to discuss further steps and find out about the advantages of being associated with us!


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Our headquarters is located in Warsaw, Poland. The detailed address is:
Hakin9 Media sp. z o.o. SK
Postępu 17D
02-676 Warsaw
Poland


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Yes, sometimes we are present at events that are dedicated to digital forensics and cybersecurity and we give our patronage for many of them. But, of course, we don’t attend all the conferences, but we are monitoring what is happening in the cybersecurity world all the time.


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Troubleshooting - Instructors

We take time to process all materials before they are published. This includes reviews and proofreading. The courses are also on a publication schedule. If you are not sure why the materials are not yet up, or you think it’s been too long, contact your coordinator.


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Contact your contract coordinator for full details on this.


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If it’s relevant to the course topic, sure! Go through your coordinator to make it happen.


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If the notification is about a comment, you need to go to the respective unit. If it’s about a post on the forum, go to the forum. If it’s about a message from a student, go to your profile inbox. Finally, if it’s about an assignment submission, go to the assignment evaluation panel.


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There’s nothing simpler than that! Log in to your account, navigate to the page where the comment is, and hit "reply". You can also go through the notification email (if you opted to receive those), just make sure you're logged in first.


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The course forum can be accessed by clicking on the “Forum” tab on the main course page


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Check the notification for a unit code, and go to that unit’s comment section.


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- Go to the course main page
- Click on the “Admin” tab
- Choose “Submissions”, then “Assignments”
- From the dropdown menu select the assignment you want to see, or any assignment with a number next to it (numbers indicate ungraded submissions). Click “Get”.
- After a list of student submissions appears, choose the one you want to evaluate and click on the “Evaluate” button.


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Go into the grading panel, and use the “Additional remarks” field. Save the score. This will open a message thread between you and the student. You can set the points to 0 here, and raise the score later on, after your question is answered.


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Go into the “Assignments” section in the “Submissions” tab, but choose “Evaluation complete” instead of “Pending evaluation” when listing assignments. Find the student’s name there and click the “Evaluate” button. Grade the assignment normally.


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Go into the “Assignments” section in the “Submissions” tab, but choose “Evaluation complete” instead of “Pending evaluation” when listing assignments. Find the student’s name there and click the “Reset” button.


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No, unless you have specifically discussed this with your coordinator, all quizzes are graded automatically.


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Troubleshooting - Participants

If:

  • some images on the course appeared blurred or low resolution
  • the video player shows a “privacy settings” message and asks you to log into Vimeo to view the video
  • the video player does not work at all
  • units are not loading properly

Please try the following first, if possible:

  • log in to your account using a different browser and see if the issues persist
  • try updating your browser
  • try changing your cookie/privacy settings

If the above solutions don't work, please contact us at [email protected]. If possible, attach screenshots of what you're seeing to the message.


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When each course first launches we publish one module per week - after that, all modules are available (no unlocking necessary). If you have any questions about the course’s publishing schedule, please contact us at [email protected] and we’ll be happy to give you the details.


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You can leave a comment on the course units, post on the course forum, or send them an in-system message (through your profile’s inbox).


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As a rule, we don’t give out our instructors’ email addresses. Please leave a comment, post on the forum, or reply to an in-system message from the instructor. You can contact us at [email protected] and we’ll get your message to the instructor.


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The 30 day limit is a system requirement, and is limited to upload pages only. The upload pages should be accessed to upload assignments only (you can view the instructions in the course before that). If you time out, contact our staff  at [email protected] and we’ll reset it for you.


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Monday through Friday we strive to grade all assignments within 24-48 hours of submission. In general, we don’t evaluate them during the weekend. If you are on a tight deadline to get the certificate, please contact us at [email protected] to make sure we know to pay special attention to your submissions.


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First, review the course materials for that module again. We take care to make sure our assignments match the modules. If it’s not there, check the course prerequisites (on the course main page). Is the skill required listed there? If yes, you should do some research on your own and when you feel comfortable with your skills and knowledge come back to the assignment. Some advanced assignments have alternatives that require you to contact our staff to get the instructions - it’s always clearly stated in the course.


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Contact our staff at [email protected] for an assignment timer reset.


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Check if your report file is the correct format and size (you can find this information by the upload field). If it is and the system is still not accepting your submission, you see upload errors, or after submitting the page refreshes without saving your answer, make a screenshot and send it to our staff at [email protected] with the assignment name/code.


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Please contact us at [email protected] so that we can increase the upload limit for you. Don’t forget to let us know which assignment you’re working on!


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Ideally, you should print your report into a PDF file. If your report consists of screenshots, you should place them in a Word document, and print that into a PDF. If there is absolutely no way you can make your report into a PDF file, contact our staff at [email protected] to discuss the issue further.


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On each quiz you have retakes available. Use them! If you are out of retakes, please contact us at [email protected].
Please consider the quizzes, while supplemental to practical labs and exercises that are the backbone of our course grading schemes, as part of what goes into your certificate score. Failure to pass the quiz indicates your knowledge or skills are not yet sufficient to qualify for the certificate.


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Use a quiz retake you have available. If you are out of retakes, please contact us at [email protected].
Please consider the quizzes, while supplemental to practical labs and exercises that are the backbone of our course grading schemes, as part of what goes into your certificate score. Failure to pass the quiz indicates your knowledge or skills are not yet sufficient to qualify for the certificate.


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If you are out of retakes, please contact us at [email protected].
Please consider the quizzes, while supplemental to practical labs and exercises that are the backbone of our course grading schemes, as part of what goes into your certificate score. Failure to pass the quiz indicates your knowledge or skills are not yet sufficient to qualify for the certificate.


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We put a lot of effort into making sure all content published on the course is correct, but errors do sometimes happen. Please contact our staff at [email protected] and we’ll review your quiz results carefully.


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There are three possibilities: (1) you have unfinished units, (2) you have unsubmitted assignments or quizzes, or (3) your submissions are not graded. You should take care of those (or, in the case of (3), wait for evaluation) before you try again. If everything is in order and the error still appears, please contact us at [email protected].


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Click the “Finish Course” button inside the course module. Make sure your correct information (the "First name" and "Last name" fileds) is filled out in your profile first.


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After successful completion of course, the certificate is generated by our system, in PDF format. You can find in your dashboard/profile. It’s very hard to miss, therefore, if you don’t find it there, please contact us at [email protected]. Remember to write the name of the course you completed and your username.


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We don’t send the certificates. After successful course completion, a certificate will be generated by our system in PDF format. You can print it on your own or send it to your employer or add it to your resume.


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Please contact us at [email protected] to reverse the process of finishing the course and unlock the assignments. After that, it’s all about getting those missing points!


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Go to your profile, and fill out the “First name” and “Last name” fields. Contact our staff at [email protected]orensicsmag.com to regenerate the certificate.


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Please contact us at [email protected] for help, make sure to send screenshots of what you’re seeing.


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© HAKIN9 MEDIA SP. Z O.O. SP. K. 2013