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Frequently asked questions

Clients

You can access your online course from my products section, from your dashboard/profile, just look for courses section. Lastly, you can start the course from its main page. If you have problems with accessing the course because you only see the price or the access is blocked, contact: [email protected]


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Yes, you can. Just send us a message at [email protected] , write the information you need to have on the invoice along with product name you purchased and Tax ID of your company. In case of receipt, all we need is your address. Within 24h you will receive the invoice/receipt.


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No, the magazine is available only in an electronic version.


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For the majority of it, yes. Registration is required if you want to purchase our products, get a free preview of a magazine, or download our open-access issues. Without registering, you’ll have access only to our blog content, issues’ tables of contents and leads, and to the descriptions and syllabuses of our online course content.


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Access to the archival issues of the magazine is granted only to our subscribers. These issues can be found in the “magazines” section.


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No, it is also possible to get our products with a single purchase. You can find these products in our shop.


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We have participated as a media partner at various events for the cybersecurity field. We do cooperate with other organizations, sometimes by publishing the research of their authors in our magazine or through other options. For more information check about us page or contact us at joanna.kretowicz@eforensicsmag.com


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Yes, we do accept payments in bitcoins. There is an option for BitPay transaction at the checkout stage in the process of shopping on our website.


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We don’t have trial options for our online courses. If you are interested in one of our online courses, check the curriculum. Every course has pre – course materials that are free to read or watch. From them, you can see what kind of direction the instructor will take and what to expect. On occasion, when a company reaches out to us and wants to enroll more than one user, we are inclined to offer access to one of our online courses for 24h, to test it. And like always, the process is negotiated individually, for more details please contact us at [email protected] or [email protected]


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Usually not, but under special circumstances it can be negotiated individually.


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The number of subscribers is higher than 100k. All further information is protected by GDPR rules and we cannot reveal it.


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You can have:
– sponsored article in our magazine
– sponsored article on our blog
– sponsored review
– advertisement in our magazine – half-page, full page, double-page
– sponsored interview
All content must be related to cybersecurity or hacking. We are always happy to start a new partnership, but we reserve the right to reject proposed content if it’s not related to our main theme. For more information check the page about us


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Potential discounts are negotiated with one of our representatives. In case of budget limits or other customised plans (choosing more than one option), we are open for negotiations.


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We offer advertisement on our website, in our magazine and through our newsletter.

WEBSITE:
– banner on our main site
– sponsored article on our blog
– sponsored interview on our blog
– sponsored social media activity
E-MAIL:
– sponsored email blast to our reader base
– banner/note in our newsletter
MAGAZINE:
– sponsored article in our magazine
– sponsored article on our blog
– sponsored review
– advertisement in our magazine – half-page, full page, double-page
– sponsored interview
For more detail contact: joanna.kretowicz@eforensicsmag.com


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You must contact [email protected]. Make sure to write the name of your conference and a short overview so we can learn more about your event. If you have a template of the agreement, please attach it to the message, it will definitely speed up the negotiation process.


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Yes, we do have corporate discounts. The more people who enroll, the higher the discount. If you want to enroll only one person from your company, we can offer only a 10% discount. To receive corporate discount please visit this page or contact us directly at [email protected]


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Yes, it is possible to make this transfer. In case of corporate access, we will need information to make the change (delete the account or change the username).


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PolCard is an online payment system. We use it as an alternative method to PayPal or PayU, for clients that have problems with those systems. You can make a purchase with your credit card, without a problem.


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You are free to redownload an issue if you have lost it. However, we always monitor the number of downloads and user behavior, to make sure that there is no unauthorised access. If you own a single-user company account we expect a single user to be using it, and reserve the right to block access under suspicion more people are.accessing the account and downloading files.


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The Lifetime package is a very special option, offered to our long-term subscribers. The price is adjusted individually, based on the length and previous payments. You won’t find it on our website, however, you can always ask one of our representatives about it.


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A week before the expiration date, you’ll receive notification about renewing your subscription. In this message, you will find the information about renewal options and who to contact to receive it. Every subscriber has a special discount. During the renewal process, you can upgrade or downgrade your subscription, everything depends on you. To receive the renewal discount contact us at joanna.kretowicz@eforensicsmag.com


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No, we do not. With the approach of the expiration date of your subscription, our system will send notification messages with information about the possibility of renewal and what to do next.


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Once the payment reaches our banking account, which can take few days, you’ll receive access to your product immediately! However, if you deliver the banking payment confirmation, access to your product will be given without delay.


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We do not. PO is considered by our internal policy as a document that indicates the beginning of the payment process. Only banking payment confirmation is accepted. However, we are inclined to accept a PO as confirmation of payment, but each situation is handled individually.


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You have seven days to request a refund if you are not satisfied with your purchase. After this time, there are only three possible options to issue a refund:

1) Non-delivery of the product.

2) Download and unzipping issues

3) Major defects.

Each option is described in detail on our terms and condition page: https://eforensicsmag.com/terms-and-conditions/. The final decision about the refund is made by our representative after reviewing the evidence of defects.


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Archives are accessible only with a subscription. Depending on your subscription plan, you can access course archives or magazine archives. In course archives, you’ll find online trainings that have important information about hacking or cyber security, however, they are not covered in great detail and can be outdated. Their format also differs from our current one. Magazine archives include magazines from past years. We publish a new edition monthly, and to make sure that everything is stored properly, archives were created.


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We accept bank transfer as a form of payment. To receive the information for bank transfer you must contact joanna.kretowicz@eforensicsmag.com, don’t forget to write the name of the product in the email.


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IT Pack Magazine includes access to magazines and archives at Hakin9, eForensics and Pentest Magazine. All three websites offer magazines from the cybersecurity field, but each presents a different approach.


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If the university or college decides to get our subscription package, it grants access to an unlimited amount of accounts with the university/college email domain. This means that every professor, student, faculty, staff, library or other university/college workers can have access with this package. The general form of access is login via IP address. You can also have a dedicated library account accessible with the IP address of your educational institution. For more details, please contact us at [email protected]


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Yes, we do have educational discounts on our products. We offer discounts for students, academic tutors, or even subscription plans for educational institutions. The discount is usually around 30%. For more details, please contact: [email protected]


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PayPal is only one of a few payment methods we offer. Alternative options are PayU, PolCard, BitPay or bank transfer. For more details and help contact: joanna.kretowicz@eforensicsmag.com


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You can’t. We don’t accept this form of payment. The list of payment methods can be found in the FAQ section about payment methods or at the checkout page.


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Our company is always open for new partnerships! All you have to do is contact us at [email protected] and explain the details.


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The Premium subscription unlocks access to online courses. To have a chance to fully take advantage of its materials, you have to participate in assignments, labs, and the final exam. But most importantly, every student, upon successful course completion, will receive the certificate. Those tasks are performed by an individual user, as you can submit exercises only once, that’s why access to online courses requires an individual account.


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The access via IP Address was originally implemented for libraries, however, over time, it proved to be a perfect solution for other institutions or companies who wanted to give access to a large number of users. Essentially, you have one account that everyone can access when they are connected with the chosen IP address. The number of users is unlimited. For more information, contact: [email protected]


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If an online course has a PDF with its reading materials, you will find a special unit with information about it in the curriculum section. If you are not a participant of the online course, you can purchase a stand alone PDF eBook with those materials from our shop. To find those PDFs, look for section Workshop eBooks. Caution: Not every online course has a workshop ebook.


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We release a new issue of our magazine every month.


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No, you can’t. There is no possibility to purchase a subscription, magazines, or courses with monthly payments. However, we offer an installment plan for the Magazine Only option. To receive the plan send us a message at: [email protected]


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eForensics Premium unlocks access to all online courses published at eForensics (those in archives and those available for single purchase). What’s more, you will gain access to courses published and launched during your yearly subscription. IT Pack Premium has the same rules as eForensics Premium, only the access is extended by other projects.


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No, we do not send the articles separately. All of the articles are parts of one product, therefore we do not divide it.


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Instructors

You can access your online course from my products section, from your dashboard/profile, just look for courses section. Lastly, you can start the course from its main page. If you have problems with accessing the course because you only see the price or the access is blocked, contact: [email protected]9 or go on the “Become our instructor” page for more details and submit an application there: https://eforensicsmag.com/become-instructor/


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Courses are made based on a contract, which includes compensation. This includes a basic compensation, dependent solely on the contract fulfillment, and two possible bonuses, dependent solely on course sales.


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No, you don’t. Course materials and taking care of the participants can be done 100% remotely.


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No, you don’t have to do it. The course materials can be recorded at your home using your own computer.


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We can help you in various ways to improve the clarity of your communication in English (e.g. transcripts, captions, etc.), but please keep in mind that there is a lot of communication and presentation involved in the whole process of course development, so the ability to communicate easily in English is required. We reserve the right to reject your application based on the level of your English speaking ability.


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No, part of your compensation for the course is remuneration for copyright transfer. The copyright is on the specific content you deliver (videos, audio, slides, text, etc), but it’s not on your knowledge – we do not include non-competition clauses or prevent you from teaching your course subject again, in any form. This is aimed to protect our student’s interest, and to make sure the materials you prepare do not end up loose somewhere on the internet, where we can’t guide people through them.


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No. We own the copyright on our online courses.


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No. We publish only original content.


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No, you don’t have to be available live on our website. However, availability for a quick and regular contact during the course launch session is necessary.


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Yes. Before signing the contract, both parties agree to the deadlines of delivering materials for particular modules and the final assignment. Usually, there is a two-week interval between the deadlines for subsequent parts of the course content. Other arrangements are available as well.


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All syllabus changes must be discussed and confirmed before they can be applied. Moving topics around or rephrasing is generally OK. Adding new topics or removing previously planned topics after the course was announced is more difficult and needs to be considered carefully.


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It depends on the time frame you take into account. On average, during the course launch session (which is when you will be the most active and will have the most obligations towards them), it’s comparable to a small classroom workshop. After the course launch session, with the courses being self-paced, the number can go up to several dozen active participants, and hundreds of people auditing (going through the materials but not the labs).


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No, you can use whichever recording or editing software you wish or feel comfortable using. We do have some format requirements that need to be followed (output file type, resolution, etc.). If you need a recommendation, or have never used any recording software, ActivePresenter is usually our first choice as it’s easy to learn and set up.


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It is not required. You can buy a professional microphone if you want to, but if you are able to provide a good quality audio with a regular one, it is not an obligation.


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Actually we think that it’s the best way to share your knowledge with students who joined the course – by preparing video materials you can show them some cases, techniques and examples and how to deal with them on your monitor screen. They can learn by following your steps. Of course some materials can be also written (we are aware that not everything can be presented in the video).


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We aim for our courses to be about 18 hours in length. This includes about 10-12 hours of going through the materials (videos & text), and about 6-8 hours of working on labs and practical assignments.


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Yes, all materials are reviewed by our team before publishing.


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Magazine and Authors

Yes, you can. Just send us a message at [email protected] 2).


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Yes, the co-operations of authors are possible. All of the involved authors should be in contact with our editors.


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Yes, we do. Academic research is always very welcome.


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Your deadline can be extended only under special circumstances. This is negotiated with the editor who is in contact with the author.


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If you feel that you want to remain anonymous, your request will be respected. However, we encourage our contributors to publish under their real names in general.


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Yes, the copyright belongs to you. When the article is published in our magazine, we have a license for the publication. If you wish to publish your article in some other places, you can do it after two months. Terms and conditions of re-publishing are negotiated individually.


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Every article is sent to proofreading during our publishing process. It’s the knowledge what matters the most. Therefore, as long as you preserve clarity of the presentation in your writing, you don’t need to worry too much about your English proficiency.


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If you think it is necessary to explain to the readers some aspects of the described issue, yes, you can. But if it’s not related to the topic of the article, please put this information in “About the author” section.


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No, it isn’t. If you don’t want to add your photo to this section, it’s fine.


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You can add such links in “About the Author” section. Links in the article should be related to the main topic of your publication.


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Of course you can, but please note that by doing this you share your contact with all the people who downloaded the issue that contains your article (sometimes several thousand people), so consider adding a contact, because we do not have an influence on who will write to you or call you. But of course it’s also a great way to make contacts with the digital forensics community – e.g. some of our authors found a new job this way (someone from some company saw their article, was impressed by it and wanted to have such an expert in their team!). Also, sometimes readers have question to the author and thanks to your contact mentioned in the article, they can reach out to you!


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Yes, you can. Just send us a message at [email protected] 6).


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Yes, you can! Every magazine has a cover topic, but we always add articles that are not related to the main subject, because sometimes people who are not interested in the cover topic also wait for our next issue and in this way they can benefit from other articles.


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Sure, you can! It’s not necessary, but you can add screenshots, visual examples and images if you want. It can definitely enrich your article and help visualize your point of view. It’s best to title each graphic. Graphics should be supplied in JPG or PNG format and their source should be mentioned. Also, please don’t add images for ‘decorative’ purposes.


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Sure! Feel free to connect them with us. We highly value the recommendations of our authors.


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Sure! We plan our publication schedule in advance, so you can apply for the issue that will come out in one, two or three months. However, we have to know about it earlier (you should not delay if you previously declare yourself for an exact date).


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Usually we give our authors from 10 to 14 days to prepare an article (the time starts counting from the moment we agree on the subject of the publication), but if you need more time, let us know earlier. We will be able to expand your deadline, but please, do not leave informing us about delays to the last minute. We have a publication schedule and we have to stick to it.


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Yes, of course! Every author will get the complimentary author copy, but what’s important – it’s forbidden to share it publicly. All articles contained within are licensed for publication by eForensics Magazine only, and the publication layout and design are copyrighted by the company.


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Yes, of course. We are happy to cooperate with you regularly. When you write for six editions in a row – except for copies of all magazines that contain your articles, you will receive our subscription eForensics Magazine Only (access to all magazines that we have on our website).


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No, there is no cost associated with submitting the article and publishing it in eForensics Magazine, unless you want to prepare an article that advertises your products or services of your company – then the publication is payable.


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You’ll get a free author copy (which contains other articles written by digital forensics experts), special author discount on chosen products, our help and recommendation, but for publishing an article there is no money equivalent. Our authors want to publish articles with us because it allows them to reach a big audience, make contacts with people from the digital forensics community and expand their publications portfolio. Also, we offer work that is paid (based on a contract) – instructing an online course for eForensics. In practice, our best authors very often become our instructors.


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In general, there are no restrictions, but if the article is less than 1,500 words, it might be recommended for the blog.


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Our magazines contain articles prepared exclusively for eForensics Magazine (that were not previously published anywhere else), but the situation is different with eForensics blog. You can repost your article there (from your own blog/LinkedIn, for example). We’ll add the link to the original post (all credits to you).


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We publish papers prepared exclusively for eForensics Magazine that were not previously published anywhere else. According to our rules, you can post the article on your blog / on a different website two months after publishing it in eForensics Magazine (mentioning that it was originally published in eForensics Mag and providing the link to the magazine). So after two months – feel free! :)


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Yes, of course! But they have to be related to the topic of digital forensics or cybersecurity, bring value to our readers, and not be published anywhere else.


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Others

It depends :) We’re not Google search and we don’t know the solution to all your problems, but, of course, we can help you if you have technical problems with our website/payments/access to our articles or courses, etc.


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Yes, we do. We collaborate with many individuals, but also with companies such as Magnet Forensics, Oxygen Forensics, NIST, McAfee, DFIR Training.


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Yes, you can. Just send us a message at joanna.kretowi[email protected] 7 to discuss further steps and find out about the advantages of being associated with us!


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Our headquarters is located in Warsaw, Poland. The detailed address is:
Hakin9 Media sp. z o.o. SK
Postępu 17D
02-676 Warsaw
Poland


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Yes, sometimes we are present at events that are dedicated to digital forensics and cybersecurity and we give our patronage for many of them. But, of course, we don’t attend all the conferences, but we are monitoring what is happening in the cybersecurity world all the time.


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